Terms of Sale

These Terms of Sale govern the purchase of Brieflee One, a hardware recorder, and of its accessories, sold by Xtreme IT Services (“we”, “us”). They sit alongside our Terms of Service, which govern the Brieflee software your device sends its recordings to, and our Privacy Policy. Where the two disagree about the device itself, this page wins. Nothing in these terms reduces a statutory right you have where you live: where the law gives you longer or better terms than a section below, the law applies and not that section.

1. What is on sale, and when

We sell Brieflee One and its accessories only from stock we hold. While the shop shows a waitlist for a product, that product is not on sale: joining the list is not an order, places you under no obligation and costs you nothing. When stock runs out the shop says so, and leaving your email then asks us to write to you once, when more arrive. An order is accepted when your payment is confirmed and we email you a confirmation.

2. Prices and payment

Prices are in US dollars and are charged by card on Stripe's secure page; we never see your card number. Before you pay, the checkout shows the full amount: the products, shipping, and, where you choose a duties-paid option, the import duties and taxes we will pay for you.

3. Shipping and import duty

We ship worldwide from the United Arab Emirates by courier, apart from destinations that couriers or sanctions do not allow. Shipping within the UAE is free and has no import duty. For everywhere else, the checkout shows the options for your country, each with its price and an estimated delivery time. The estimate is the courier's transit time, starts when the parcel leaves us, and is not a promise of a date.

There are two ways your parcel can clear customs:

• Duties paid. Where this is offered, we pay the import duties and taxes calculated at checkout, and they are part of your total. In most cases there is nothing to pay on delivery. Customs authorities and couriers act independently of us, though, and occasionally reassess a parcel or add a fee after it has shipped; any such amount is yours to pay.
• Duties paid on delivery. Import duty, VAT or GST and any clearance fee your country charges are not in the price and are collected from you by the courier. We cannot refund them, including when a parcel is later returned or refused.

Please give a complete address and a phone number the courier can reach. If a parcel cannot be delivered, is refused, or is not collected (including a refusal to pay duty), the original shipping charge is not refunded, and we may deduct the return freight, any duty we paid and any storage or abandonment fee from a refund. Sending it again needs new shipping to be paid first.

Risk in the device passes to you when it is delivered to the address you gave. A parcel lost before delivery is ours to resolve, not yours. If tracking says delivered and you do not have it, tell us within 3 days of the stated delivery date so that we can open a claim with the courier; after that we may not be able to help.

4. Changing an order before it ships

Write to support@brieflee.ai with your order number. If we have not yet handed the parcel to the courier, we will change the address or cancel the order and refund it in full. Once it has shipped, it is a return (below). The destination country cannot be changed, because it decided the shipping and duty you paid; that is a cancellation and a new order.

5. Returns

To return something you did not want, ask within 5 days of delivery, from your order's page (the link in your order confirmation) or by writing to support@brieflee.ai with your order number and the reason, and send us clear photos of the product and its packaging as they are now. Requests after that are not accepted. If we approve the return, we send you a return number, the address to send it to, and the date by which it must be sent. A parcel sent without a return number, to another address, or late will be refused.

In the European Union and the United Kingdom you may cancel for any reason within 14 days of delivery, in place of the 5-day window. That is your statutory right; the rest of this section still applies to how the return is made.

It must come back in the condition you received it: complete, with everything that came in the box (for Brieflee One, its dock, cable, attachments and activation card) and its packaging, not opened, modified or damaged, and with proof of purchase. We inspect it when it arrives. Missing parts, damage or signs of misuse can mean the return is declined or the refund reduced to cover them.

Unless the return is because of our mistake or a fault covered below, you pay for sending it back, by a tracked and insured service, and it is at your risk until it reaches us. Shipping charges, including the original shipping, are not refunded. An approved refund goes to the card you paid with within 5 to 10 business days of the return reaching us and being inspected; your bank may take longer to show it.

6. Damaged, faulty or wrong items

If something arrives damaged, faulty, or is not what you ordered, tell us within 15 days of delivery, from your order's page or at support@brieflee.ai with your order number, with what is wrong and photos or a short video. We may ask you to try a few things first. Once we agree the problem, we replace or refund it, or send a part, and we pay carriage both ways. We may decline a claim where the problem was caused by misuse, accident or modification rather than by us or the courier.

7. Warranty

We warrant the device against defects in materials and workmanship for 12 months from delivery. If it fails in that period through no fault of yours we will repair it, replace it, or refund it, and we pay carriage both ways. The warranty does not cover accidental damage, liquid damage beyond the stated IPX4 splash resistance, or a device that has been opened. It is in addition to your statutory rights and is a floor rather than a ceiling: where your country requires longer, the longer period applies.

8. What the device needs to work

Brieflee One sends what it records to a Brieflee account. Recording hours are included with the device each month; beyond those, recording draws on the credits your account already holds, and the rates are on our pricing page. No separate subscription is required to use the device, and we will not introduce one for a device already sold.

9. Recording other people is your responsibility

The ring on the front of the device is lit the whole time it is recording and there is no setting that turns it off. That is the limit of what we can do for you. Recording a conversation is regulated differently in different places, and complying with the law where you are is yours, not ours. Read our Terms of Service on recording and consent before you use it.

10. If something goes wrong

Write to support@brieflee.ai. We would rather hear about a problem than have you take it somewhere else first. Nothing in these terms limits our liability for death or personal injury caused by negligence, for fraud, or for anything else a seller may not lawfully exclude.

11. Changes

We may update these terms. The version that applies to your purchase is the one published when you placed your order, and we will keep that version available to you on request.